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Conveying A Caller's Language To A Callee Using A Vertical Service Code (VSC) And A Caller Identifier (ID)

IP.com Disclosure Number: IPCOM000241397D
Publication Date: 2015-Apr-23
Document File: 2 page(s) / 27K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for conveying a caller's language to a callee using a Vertical Service Code (VSC) and a Caller Identifier (ID). The method and system communicates the caller's preferred language via a signal, either before the call is answered or at the time the call is answered.

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Conveying A Caller '

And A Caller Identifier (

Automated telephone answering systems with menu options used in business often first determine the language a caller wishes to use. Typically, the prompting for language occurs in multiple languages and continues through multiple procedures with options such as "To hear more options". Such procedure uses extra time, frustrates the caller, and may lead to the caller disconnecting the call. The extra time required to announce each language option tends to discourage the caller or the callee from supporting more than a few languages in the automated telephone answering system. Further, if a call is answered by a person who doesn't speak the caller's language, then the call may take an inordinate amount of time to resolve the language issue.

Disclosed is a method and system for conveying a caller's language to a callee using a

Vertical Service Code (VSC) and Caller Identifier (ID). The method and system communicates the caller's preferred language via a signal, either before the call is answered or at the time the call is answered. The method and system allows the caller to transmit the preferred language choices to the callee using a rapid pulse signal. The preferred language choices may be sent before the call is answered or at the time the call is answered. The preferred language choices are sent using either a phone line's default values or call-time specified values. The call-time specified values include two new VSC assignments, each coupled with a numeric value code. One VSC assignment indicates the first choice of language and the other VSC assignment indicates the second choice of language. The data transmission is piggybacked on the caller ID data packet so that the data transmission is displayed by a caller ID display device.

The first choice VSC supports a larger number of languages via a two digit value code. The second choice VSC supports a smaller number of languages via a one digit value code. A telephone subscriber sets the first and second choice default values for the caller's phone line. Alternatively, the telephone subscriber sets the first and second choice default values as the phone company defaults. The caller using the phone line either takes the values for the phone line, or overrides the phone line at the call-time using the new VSC(s). Thus, the telephone subscriber sets the desired default for the phone line so that the language choices are automatically sent with each call with no extra dialing. A guest with different preferences overrides the default for the phone line by using a predefined combination of VSC plus a language code.

The language choices are sent to the callee as part of the Caller ID data packet or in another data packet sent between rings. Alternatively, the language choices are sent to the callee in a rapid tone sequence at the time the call is answered. In any case, the automated answering system (or a person looking at a display device)...