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Service for optimizing customer shopping experience through combination of store profile, status information and personal shopping goals

IP.com Disclosure Number: IPCOM000241571D
Publication Date: 2015-May-12
Document File: 3 page(s) / 153K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method for optimizing customer shopping experience through combination of store profile, status information, and personal shopping goals is disclosed.

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This is the abbreviated version, containing approximately 52% of the total text.

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Service for optimizing customer shopping experience through combination of store profile, status information and personal shopping goals

Disclosed is a method for optimizing customer shopping experience through combination of store profile, status information, and personal shopping goals.

Currently, a person may have a problem shopping. The person goes shopping for merchandise (e.g. groceries) but ends up walking back and forth through the store,

wasting time and getting tired, because he or she doesn't know where to find the merchandise for which he or she is shopping. Once the person has all the things he or she came for, then that person is confronted with a long line at the register.

The disclosed method solves the shopping problem by providing a service which utilizes information such as a shopping list, a user profile, a user store profile to assist the user in purchasing the merchandise.. The service may be offered by the store. The service directs the user to the items he or she wants in an efficient route within the store. Furthermore, this invention describes how this information can be used to minimize time at checkout.

The shopping list may have varying degrees of specificity (e.g. specific brand like "Large box of Cheerios", or just a broad category, like "Milk"). The disclosed method does not necessarily identify how a specific item is chosen based on shopping history or profiles. Also, the disclosed method is NOT about finding the shortest or THE optimal route through the store, only for finding AN efficient route through the store, and for helping the consumer find the desired merchandise.

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Figure

The above Figure depicts a flow of the method:
Customer walks into a store, and using a mobile device running a for purpose

      1.
application connects to the store's routing service. The customer's mobile device discloses to the store service the items that are being sought. The initial contact also identifies the customer with the store, so that the store can personalize the shopping experience via profiles.

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A server running at the store resolves the shopping list into known inventory, and then consults a database of item locations.

Using a special algorithm (not disclosed), the store calculates a route that satisfies


3.

the following criteria. These criteria can be weighted based on customer/store p...