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A method and apparatus for business risk mapping and avoidance due to computer server entitlement

IP.com Disclosure Number: IPCOM000242016D
Publication Date: 2015-Jun-15
Document File: 4 page(s) / 260K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system for business risk mapping and avoidance due to computer server entitlement is disclosed.

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A method and apparatus for business risk mapping and avoidance due to computer server entitlement

Disclosed is a method and system for business risk mapping and avoidance due to computer server entitlement.

Most Information Technology (IT) products (e.g., high-end and mid-range computer server products) require support from the manufacturer (or qualified vendor) to keep them running and keep them up-to-date with defect fixes, parts replacements, configuration etc. Products are entitled for support via warranty or maintenance contracts which usually have an expiration date.

Often, large IT organizations struggle to keep up with technical support services agreements (e.g., warranty, maintenance) especially when companies go through acquisitions and divestiture and may not have the warranty/ maintenance information for all of the systems. Large IT organizations own thousands of computer systems

which make the service agreement management a difficult task. Often, the IT organizations fail to identify servers whose warranty or maintenance contracts with the service provider are about expire. Mission critical services which are running on servers not entitled for support expose businesses to significant risks which could result in revenue loss and customer dissatisfaction. Further, the service provider also foregoes revenue opportunities from warranty/ maintenance contacts. Even when the contract information is available to both the end user and the service provider, they are not able to quantify the business risk so that appropriate priority can be placed on service contract renewals to avoid business risk due to downtime.

This article discloses a system and method to quantify the risk associated with computer servers so that appropriate actions can be taken by the customer and the vendor to reduce the entitlement risk to the customer. A business risk map (BRIM) is constructed to enable IT organizations to visualize the potential impact due to servers that fall out of support contracts. It also enables the service provider or vendor to proactively reach out to the customers to inform them of the impending risk and thus renew the support contracts.

As shown in Figure 1, the BRIM application provides a user interface (UI) and utilizes a relational database to store the server inventory information about all the clients as well as problem data, escalation data, system configuration data and entitlement data. The BRIM engine runs automatically without waiting for the user request and has the results available for examination. In addition, BRIM enables the users to subscribe to notifications which will alert the user about increasing risk either at an individual machine level or at an line of business (LOB) l...