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Method and system for automatic clarification of negative influence in social networking site.

IP.com Disclosure Number: IPCOM000242022D
Publication Date: 2015-Jun-15
Document File: 2 page(s) / 100K

Publishing Venue

The IP.com Prior Art Database

Abstract

A system, method, and program product which automatically analyzes content and identifies a negative aspect of the content along with the recipient of the negative aspect is disclosed.

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Method and system for automatic clarification of negative influence in social networking site.

Disclosed is a system, method, and program product which automatically analyzes content and identifies a negative aspect of the content along with the recipient of the negative aspect.

Often times, in social networking sites, people post/shares/comments on different defaming content. This creates negative influence among the people. Moreover, many users forward, re-post, and re-share this information without validating the truthfulness of the facts. This is a well known negative side effect of social network. Enterprises, corporations, and brand name owners are denied the opportunity to get the first hand information and to either defend themselves or provide a response to the false claim. For these reasons, it would be advantageous to have a mechanism which responds automatically to negative influences. Clarification message from the original company

would help prevent the use and stop such defaming.

An embodiment of the disclosed system may include the following:

1.


2.

justify or to provide a clarification.

6. Once the justification is submitted, social network software identifies who has posted, liked, commented, shared any content with the negative aspect. The

justification is updated in their social network timeline.

7. The justification could also be updated in the comments where negative influence

were made.

Currently, many enterprises manage customer feedback through social networking platforms. The disclosed system enables the enterprise to manage the 'right to reply' and increases customer satisfaction through analyzing the negati...