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Routing A Message To A Recipient Preferred Communication Medium Based On Historical Data

IP.com Disclosure Number: IPCOM000242036D
Publication Date: 2015-Jun-15
Document File: 2 page(s) / 35K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method and system for routing a message to a recipient preferred communication medium. Optimally routing one or more messages enables a recipient to effectively manage the one or more messages in terms of reading and responding to the one or more messages in a timely manner.

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Routing A Message To A Recipient Preferred Communication Medium Based On Historical Data

Disclosed is a method and system for routing a message to a recipient preferred communication medium. Optimally, routing one or more messages enables a recipient to effectively manage the one or more messages in terms of reading and responding to the one or more messages in a timely manner.

The method takes into account historical data for learning a recipient preferred communication medium. The communication medium can be one or more of, but not limited to, email communication, instant messaging communication, Short Messaging System and voice messaging.

Once a recipient preferred communication medium is identified, the system converts an original message meant for the recipient into a format compatible with the recipient preferred communication. According to the disclosed method and system, a recipient may have one or more preferred communication mediums based on a type of message and a sender. Therefore, a message may be delivered through a communication medium based on the type of message and the sender of the message. Further, the system and method periodically analyzes historical data tor check for a change in the recipient preferred communication medium.

Similarly, in case of group messages, the method and system routes the message to each recipient based on respective preferences of the recipients. Accordingly, a message may be delivered via multiple communication mediums to multiple recipients.

Consider an exemplary scenario wherein Jim is trying to reach Jenny as illustrated in the figure. Owing to a busy schedule Jenny is unable to take the phone calls and/or respond to text messages. As per the historical data collected pertaining to Jenny'...