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Providing Smart Error Messages

IP.com Disclosure Number: IPCOM000242040D
Publication Date: 2015-Jun-15
Document File: 3 page(s) / 114K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method and system for providing smart error messages. The method and system collects traditional error messages and provides a dynamic look up information about current error message and displays the information to a user in real time.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

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Providing Smart Error Messages

Disclosed is a method and system for providing smart error messages. The method and system creates an error message framework which can link known answers that exist outside the product and document framework to the user while experiencing an error condition. The answers that exist outside the product and document framework may be collected from any of the community such as forums or other knowledge bases.

Fig.1 is a screenshot of a dynamically identified error message.

Figure 1

As illustrated in Fig. 1, the method and system dynamically searches for the set of forum posts related to the error message. The set of forum posts are filtered and the top two items from longer result set of forum posts are displayed to the user.

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Fig. 2 illustrates a screenshot of a first forum response for the error message.

Figure 2

As illustrated in Fig. 2, the response to the forum question is "Accepted" by the person

who posted the original question. Thus, this response also aids the user in resolving the error message.

The method and system can provide immediate access to smart/dynamic information about the error message and displays a top search list of forum posts related to the error message to the user.

Fig. 3 is a screen shot of an embodiment providing an option of posting the question to forum.

Figure 3

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As illustrated in Fig. 3, the user is allowed to post the error message to respective forum for providing a better understanding metrics to developer in dis...