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System and Method for Dynamic Language Translation of Support Call Center Artifacts

IP.com Disclosure Number: IPCOM000242118D
Publication Date: 2015-Jun-19
Document File: 2 page(s) / 124K

Publishing Venue

The IP.com Prior Art Database

Abstract

A system and method for dynamic language translation of support call center artifacts is disclosed.

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System and Method for Dynamic Language Translation of Support Call Center Artifacts

Disclosed is a system and method for dynamic language translation of support call center artifacts.

Example of the Problem: Software Company A has a global clientele, which speak a

variety of languages. Company A's product offerings are able to be used on a variety of different native language machines. The support call center does not have language skills for diagnosing and resolving client issues. The disclosed system and method allows for the dynamic recognition and translation of support call service requests and any related materials such as diagnostic logs such that the client's issue may be resolved.

The disclosed system utilizes dynamic recognition of the native language of a service request submitted to a support call center as well as any related artifacts, such as a diagnostic log. The system compares that with either the native language of the machine to which the artifacts have been submitted or the languages preferences of the user's profile to determine which language the service request and related artifacts need to be translated. In turn, the system can then translate back to the originator's native language.

The disclosed system and method dynamically facilitates the expedient resolution of service requests where the end user's native language is different than the language skills of the company's support call center. The support enables call center representati...