Browse Prior Art Database

Dynamic Conversation Thread Interaction and Currency

IP.com Disclosure Number: IPCOM000243064D
Publication Date: 2015-Sep-10
Document File: 5 page(s) / 462K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed are a system and method that allow a user to create and selectively edit question-response sets that then form a saved conversation thread. The system enables the user to locally view, edit, and modify the conversation thread by retaining only selected responses to questions, deleting complete question-response sets, or modifying the order of the questions-response sets in the thread.

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Dynamic Conversation Thread Interaction and Currency

When using a traditional natural language question-answering (QA) system, users may wish to refine the question or pursue the germ of information given in response. A user might decide to take multiple paths or conversations. During the consultation, the user might wish to refer back to a previously asked question or answer, or see an entire conversation. Current implementations of question-answering systems do not allow the user to go back to display previous conversations. For example, a user asked a set of questions earlier in the day and later returns to review and refine the questions that were asked. The user's history is no longer available in the user interface. The user must ask the same or similar questions in this session and refine from there.

Furthermore, if all question-response sets or conversation threads were retained, it could be overwhelming for a user. Some might be more useful or meaningful than others; therefore, selective retention would be valuable.

Once edited and retained, conversation threads nevertheless do reflect a moment in time. A corpus continues to evolve, possibly making the saved responses outdated or obsolete. Users would value a mechanism to learn about significant corpus changes, especially revised content relevant to their saved threads.

The novel contribution is a system and method that allows a user to create and selectively edit question-response sets that then form a saved conversation thread. The system enables the user to locally view, edit, and modify the conversation thread by retaining only selected responses to questions, deleting complete question-response sets, or modifying the order of the questions-response sets in the thread. The core novelty focuses on the user experience, rather than engaging in a conversation with the user, and that is the key difference from other prior arts in human-computer dialogue system.

The method allows the conversation thread to be displayed in the user interface as additional questions are asked, and allows the user to save the thread to other formats, such as a document, be printed, and/or be saved for later retrieval. The system adds a date stamp to the saved conversation thread, which is optionally used to trigger a notification to the user when the corpus is updated or when specific content in the corpus relevant to the thread is added or updated. Users responding to these triggers can choose to ask the questions again, select different responses, and update the conversation threads.

The proposed system relates to a system and method that provide a QA service and a corpus of information that provides domain knowledge based on a specific set of input content. The end user interacts with the QA system using a string of complex questions in natural language.

The proposed system addresses the user interaction with a QA system in which multiple question-response sets are generated. The user may...