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New Option for Responding to Incoming Calls while on the Phone

IP.com Disclosure Number: IPCOM000243601D
Publication Date: 2015-Oct-05
Document File: 4 page(s) / 548K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system to present a new response option to user when a new call comes in during an active call. The system provides a "find a time later" option, through which the user can indicate to the new caller an available time for a call, and then the two can agree on a time to speak.

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New Option for Responding to Incoming Calls while on the Phone

While engaged in a call on a smart phone (i.e. herein, call refers to any synchronous interpersonal messaging channel) a user might receive an incoming call, message, or notification from another person. In response, the user might opt to switch to the incoming call, reject it, or send it to voicemail.

The novel contribution is a fourth response option for the user when a new call comes in during an active call. The system provides the user with the option of indicating to the new caller when the user will be able to take the call, and then the two can agree on a time to speak.

The system automatically negotiates and coordinates a calendar event between the devices involved (and indirectly through cloud storage to which the device calendars are connected). Because the system uses the messaging channel to negotiate the calendar event, the calendar application/platform of either individual is irrelevant. The system determines when both users are available, and then the users accept/reject the proposed times. The system includes a user interface through which the user can easily select free time segment from the calendar by using pinch and zoom gestures.

To implement the novel fourth call response option and establish a callback time:

1. User A places a call to User B 2. User B is on the phone in a meeting with a customer when the call is received 3. User B sees the following four call response options when upon receiving the incoming call from User A:

A. Decline


B. Accept

C. Hold and answer


D. Find a time later

Figure 1: Four call response options

4. User B chooses option 4, Find a time later 5. User A (the caller) receives a message stating that User B is busy and asks if User A would like to send User B available times for another call (calendar availability)

Figure 2: User A receives this message from the system

1


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6. User A (the caller) agrees to send available times. Alternatively, User A (the caller) does not want to send availability to User B and declines.

7. User B (the person being called) sees the proposed times (based on User A's availability and User B's) and selects a preferred time. Alternatively, User B sees that User A did not want to show availability and may agree to share availability

with User A.

8. After clicking Find a time later , User B (the person being called) sees the transition shown in Figure 3. Note that User B (the person being called) sees the availability of both participants, because User A has selected to send the calendar and have the system propose a time. Alternatively, the flow is reversed, with User A having options to select a time and User B having the

option to accept.

Figure 3: User interface showing the options for User B

While waiting, User...