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System for Intelligent Customer Notification of Discounted Returned Merchandise

IP.com Disclosure Number: IPCOM000243614D
Publication Date: 2015-Oct-05
Document File: 2 page(s) / 148K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system comprised of three modules for intelligent customer notification of discounted returned merchandise. The customer is notified by the retailer in a push manner, as opposed to in a pull manner, when desired discounted items become available.

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System for Intelligent Customer Notification of Discounted Returned Merchandise

A significant portion of retail purchases is eventually returned to the retailer. These returned items are often already somewhat used or damaged (noted as "open box", "scratch-and-dent", etc.). In lieu of sending these items back to the manufacturer, discounting the items, or taking any other costly measure, the retailer may wish to sell these items to customers at a discounted price. However, many customers who would rather purchase such a discounted item than the full-priced alternative are often unaware that the discounted item is available. The lack of customer knowledge about the availability of these items leads to retailers pursuing the aforementioned more costly measures.

The novel solution is a system comprised of three modules for intelligent customer notification of discounted returned merchandise. One module consists of a system that determines which potential customers should receive notifications when a given item is returned. Another module determines if a returned item is suitable for repurposing as

an "open box" or "scratch-and-dent" item at a discounted price. The final module sends push notifications to these specific customers when the item is returned and is available at a discounted rate.

The advantage of this system is that the customer is notified by the retailer in a push manner, as opposed to in a pull manner. A customer no longer needs to actively shop

or search for for the desired discounted items.

Module #1: The Customer Module


The Customer Module determines which customers are interested in a given item. This module can receive contributions via many web-based channels including, but not limited to:


• Tracking which items a customer adds to an electronic shopping cart, but does not purchase

• Items that are on a customer's wish list on the retailer's website • Items that a...