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Method and System for Automatically Determining Actionable Items a Multi-Person Conversation Session

IP.com Disclosure Number: IPCOM000243616D
Publication Date: 2015-Oct-05
Document File: 2 page(s) / 157K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method and system for automatically creating a list of To-dos for a multi-person conversation session. The multi-person conversation session could be on instant messaging, web conference or conference call.

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Method and System for Automatically Determining Actionable Items a Multi-Person Conversation Session

Method and system is disclosed for automatically creating a list of To-dos for a multi-person conversation session. The multi-person conversation session could be on instant messaging, web conference or conference call.

The figure below illustrates method steps for creating a list of To-dos for a multi-person conversation session.

Figure

In accordance with the method and system disclosed herein, content being discussed in the multi-person conversation session is analyzed using techniques such as Natural Language Processing (NLP), Semantic Analysis and Sentiment Analysis. Based on the analysis, topics and relevant contexts are identified for the multi-person conversation session.

Similarly, for each participant a user profile is created/retrieved for determining expertise and interest area for each participant. Further, level of participant, context of contribution and tone of contribution is identified for each participant for the ongoing session. This is used to associate each participant with topics/context and actions/list

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of To-dos.

As the participants discuss topics, the system analyzes tones of the participants for each topic being discussed in the session. Comparing the tones with the historical patterns, the system determines severity of each topic that gets discussed in the session.

Moving on system employs a confidence level module to ass...