Browse Prior Art Database

Determining relevant contributor potential to ongoing instant messaging interactions

IP.com Disclosure Number: IPCOM000243735D
Publication Date: 2015-Oct-15
Document File: 4 page(s) / 67K

Publishing Venue

The IP.com Prior Art Database

Abstract

Determining relevant contributor potential to ongoing instant messaging interactions

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

Page 01 of 4

Determining relevant contributor potential to ongoing instant messaging interactions

When an instant messaging chat session is underway, the conversation may benefit from participation from relevant contributors with knowledge in the same context of the ongoing discussion. In some cases, similar conversations are stored in various mail folders , instant messaging transcript files or Chat / Meeting Rooms and these may be mined for information on such contributors to be invited to participate in the instant messaging interaction

    A user can hold an instant messaging interaction with another user(s). A user can highlight a particular sentence/keywords raised in the chat window (e.g. using a special button). This highlighted selection can then be searched within both local mail sources for that user, and also server-based and social network-based data repositories. The authors found in relevant contacts can be ranked in terms of relevance , date etc. and a table can be presented adjacent to the chat window indicating likely contributors. As the chat is ongoing (with new input relevant to the

conversation as it continues), the user can adjust the highlighted important text to be referenced, and update the resources referencing and the ranked list of potential contributors accordingly

    When a chat window would open and this search utility is turned on, it searches in real time, giving results to the user in real time and changing the search terms & search results during the chat. Initially when the chat window opens and there are no keywords to search on, the search will return results based on the chat participant (mails and previous chats for that user). If no previous collaboration existed between the user and the chat participant; then it will base its results on the

job title/company relating to the chat participant. The search results are presented to the user in a separate window. As the chat progresses and search terms can be obtained from the ongoing text, the search window will update it's searches. Each time a new search is created the user is shown the search terms and the option to remove specific terms, or return to a previous search or turn off the search utility for this chat.

    Dynamic real time searching of ongoing Instant Messaging Chat conversation, that will search E- mail repositories ( including Archives ), saved chat conversions ( including Group Chats ) and Social Networking Sites . Instant Messaging Chat Rooms can also be searched, as these will potentially contain a team of users in a specific, relevant area with shared knowledge in the Chat Room or Meeting Room. In such a case, a work item assignment tool skillset could be referenced for user profiles in the Chat Room or Meeting Room. It should present the user with a side window with the most relevant e-mails/ Contacts/Files related to the Topic being discussed in the chat . This will allow the user to have relevant data to hand .

    e.g User A pings a User B and asks for details on a certain process , If the search can find the most relevant repositories a...