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A Method and System for Performing Cognitive Analysis on Social Media Data for Alerting About Predicted Changes and Providing Recommended Actions to Relevant Parties/Entities

IP.com Disclosure Number: IPCOM000244524D
Publication Date: 2015-Dec-17
Document File: 2 page(s) / 62K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for performing cognitive analysis on unstructured data from social media for alerting about predicted changes and providing recommended actions to relevant parties/entities.

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A Method and System for Performing Cognitive Analysis on Social Media Data for Alerting About Predicted Changes and Providing Recommended Actions to Relevant Parties/Entities

Disclosed is a method and system for performing cognitive analysis on unstructured data from social media for alerting about predicted changes and providing recommended actions to relevant parties/entities. The recommended actions can help the parties/entities receive benefits from being one of the first to adapt to changes in environment based on predicted changes within the environment from the system. Similarly, trends and patterns can appear through the cognitive analysis of the unstructured data that can provide the parties/entities insight and feedback to avoid errors in decision making that can lead to situations such as lost sales, misidentification of problem areas, and misallocation of resources.

As illustrated in the following figure, the system analyses social media data, news and local diagnostic & logs for providing alerts and recommended actions to relevant parties/entities.

Figure

Consider an exemplary scenario, wherein there are two ATMs, each owned by individual banks, are located at the same corner. Based on social media data it is detected that ATM #2 is down. The system disclosed herein, performs a cognitive analysis of the social media data. The effect of that message (that the second ATM is down) in this case would be doubling the work load for ATM #1. Accordingly, the system determines a potential follow-up action. The system configures resource increase for...