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INFORMATION MANAGEMENT ARCHITECTURE FOR FIELD SERVICES

IP.com Disclosure Number: IPCOM000244774D
Publication Date: 2016-Jan-14
Document File: 6 page(s) / 187K

Publishing Venue

The IP.com Prior Art Database

Abstract

An information management system for efficiently collecting and managing and retrieving information related to field services is disclosed. The information management system includes off-the-shelf (OTS) devices such as, QR scanners, BLE beacons and RFID, a wearable system and a contextual database. Further the information management system provides a mobile app that enables interaction among the various OTS devices, the wearable system and the contextual database. The information management system offers improved work efficiency, and accurate reporting.

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INFORMATION MANAGEMENT ARCHITECTURE FOR FIELD SERVICES

BACKGROUND

The present invention relates generally to information management techniques, and more particularly to information management architecture for field services.  

Resource planning and information management is very crucial across a variety of industries.  Field engineers (FEs) access multiple data related to equipment history, schematics, and maintenance protocols during installation and maintenance procedures. 

There exist various conventional techniques that use software tools for managing information for the field services including update and exchange of information.  However, software tools are limited to desktop environment and off-site processes.  Further, the information collected from various field services is ad-hoc and poorly automated.  The field engineers generally record the information manually in hand-over reports that often get misplaced and not input into the software tool.  

Furthermore, issues faced in a prior project are often repeated in subsequent projects due to inefficient and poor information management.  As a result, the conventional techniques are unable to offer work efficiency, through automated, reliable and proactive information management for the field services. Also, efficient coordination, satisfactory legal auditing, billing, document revisions and update communication to owners and stakeholders of the industries remains a challenge.

It would be desirable to have an improved information management architecture for efficiently collecting and managing the information related to field services.  

BRIEF DESCRIPTION OF DRAWINGS

Figure 1 depicts architecture of an information management system.

Figure 2 depicts a process flow of the architecture.

Figure 3 shows flow charts for user driven data recording, automatic location based data gathering, and manual context-based data search.

DETAILED DESCRIPTION

This disclosure proposes architecture for an information management system for efficiently collecting and managing information related to field services. 

Figure 1

Figure 1 depicts the architecture for the information management system. Recording and retrieval of information is supported by physical devices and sensors.  Identification of assets for example, parts of equipment as well as physical location of the assets is determined by off-the-shelf (OTS) devices, such as quick response (QR) scanners, Bluetooth low energy (BLE) beacons and radio-frequency identification (RFID) readers.  During project execution, field engineers can access contextual field services data recorder database (hereinafter referred to as contextual database), and a corporate information system.  The corporate information system and the contextual database are cloud based system.  The corporate information system stores indexed documents, notes, pictures, reports and other artifacts related to a project indexed by contextual information, such as location, user,...