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My Technical Advisor

IP.com Disclosure Number: IPCOM000244856D
Publication Date: 2016-Jan-22
Document File: 5 page(s) / 212K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a Technical Advice System, which is a social application that provides technical advice and guidance to software users. The system offers users quick access to pre-populated technical guidance/notifications about the software.

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My Technical Advisor

Software manufacturers/sellers maintain multiple formats of technical support information spread across multiple repositories and legacy systems, which makes

searching for and using that information difficult at best. Most users find support for software applications via internet searches, which lead down multiple paths including

but not limited to forums, blogs, white papers, social application posts, knowledge bases, videos, etc. Current methods for searching for, sifting through, and identifying the correct piece of technical support information relative to a problem are often problematic and error prone.

A method or system is needed that offers users quick access to pre-populated technical guidance/notifications about the software.

The novel contribution is a Technical Advice System. The idea is to create a new type of social application that provides technical advice and guidance. This social application uses subscribed company specific knowledge/data source feeds related to company-produced software products. The application can identify a list of the specific software owned by the user and then access pertinent links for technical support information directly related to said software. The application provides an advisor-like interface through which the user can ask questions related to each piece of software, allowing the advice provider to search for and provide relevant answers within defined technical information sets

The Technical...