A Mechanism and Apparatus for Self Organizing and Self-Managed IT Service System
Publication Date: 2016-Feb-14
The IP.com Prior Art Database
Disclosed is a virtual currency and bid-based system to promote cost-effectiveness and organizational efficiency when managing information technology projects. The solution is a free market mechanism and platform that enables project managers (PMs) to advertise open tasks with associated durations per the project timeline and offer a daily rate of payment of virtual currency from a limited amount of allocated virtual currency for the project. Individual employees or departments then bid on the project or task.
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A Mechanism and Apparatus for Self Organizing and Self -Managed IT Service System
Many information technology (IT) services firms employ a large number of skilled workers for IT service delivery. Effective management large numbers of highly scarce, heterogeneously skilled, and geographically distributed resources is a difficult task. Current methods are not cost effective and generate multiple inefficiencies.
A method is needed to define and enable a self-organizing/self-managing service system that provides:
Allocation efficiency among job and resources
Near zero cost of managing resources including all desirable functionality
Automated evaluation of employee performance and project performance
Built in mechanism for employee motivation towards learning
Allow or capture softer (non-quantifiable) aspects such as employee behavior, previous working relationship with client, client preferences etc.
Objectivity in decision making including project managers, employees, organization
The ideal approach only requires management to design the market mechanism and create an environment (e.g., tools, policies) to ensure that the internal marketplace is efficient.
The solution is to build a free market mechanism and platform that enable project managers (PMs) to advertise open tasks with associated durations per the project timeline and select a related daily rate of payment of virtual currency from a limited amount of allocated virtual currency for the project. Employees bid for open tasks using limited or given virtual currency. The system includes a mechanism for automatic rejection of employees who do not qualify for an advertised task and an algorithm-based matching mechanism to suggest the best resources for the job. The system incorporates non-quantifiable attributes through the trading of virtual currency. Project managers allocate the tasks to winning employees. The organization automatically evaluates employee performance based on the gap between the currency spent and the currency earned, as well as project performance based on the current account of virtual currency. The system clears employees' accounts at the end of an evaluation cycle and allocates fresh currency to employees.
Figure 1: Self-managed IT Service (SIS) System Diagram
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SIS - Steps:
1. A project is won and begins 2. PM is allocated virtual currency (VC) equivalent of solutioned project cost. The system manages and tracks the allocated VC throughout the project.
3. PM identifies resource requirements and floats the resource requirement on a collaborative system. The resource requirement mentions the work needed, hours expected/week, task duration, minimum and maximum VC offered, and billing methodology (e.g., time & material or fixed price).
4. Matching algorithm based on factors such as job role, skill set, professional level, experience requirement, bandwidth availability, etc. identifies the resources that fit the role and t...