Cognitive 911 Emergency System
Publication Date: 2016-Feb-17
The IP.com Prior Art Database
Disclosed is a system and method to provide more information to an emergency response service when a user makes an emergency call. An application on the user’s mobile device enables the system to gather additional data based on the user’s profile, Global Positioning System data, social media posts, nearby camera systems, etc. The system analyzes the data to identify the environment, determine the events surrounding the reported incident, and provide possible diagnosis and treatment options while waiting for the appropriate emergency services to reach the user.
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Cognitive 911 Emergency System
When a person makes an emergency telephone call (or text) to a response service (herein referred to as a 911 call or e911 ), the amount of information provided to the 911 call center is limited by the caller's ability to communicate and answer questions. The caller may be in distress, may be unable to speak, may be a child calling on behalf of an adult or another person, or otherwise incapacitated. A system or method is
needed to assist both the caller and the call center personnel communicate during an emergency call.
The proposed solution makes use of mobile devices that include both data transfer capabilities and the phone network. The novel contribution is a system and method to attach meta-data via an attached token to a phone conversation from a trusted source to a trusted target, as well as a system and method to gather additional data based on the initial data collected. The addition to knowledge is a system that incorporates social media data to increase the amount of data collected in order to determine where a person has recently been as well as recent and current environmental conditions surrounding the caller. The system can use location information to collect data from others in the same location (e.g., restaurant, building, etc.) that may have posted relevant data to social media accounts.
The system can access multiple forms of data. When an e911 call is made, location information is available to the e911 call center for calls made from a landline, based on the caller's known address (i.e., geocoding). For a mobile call, the dispatcher has to ask the caller for a location. Global Positioning System (GPS) information and other geo-location data, such as cell towers triangulation, can also identify the caller's location. Many social media applications are user-authorized to capture precise location information (GPS and from the mobile network itself). In addition, witnesses to
an emergency or disaster event might be active on social media on mobile devices and share descriptions and photographs of the scene. Other general information, for example about influenza and other health related issues, are available from the Center for Disease Control (CDC) and various state, local, and territorial health departments, public health and clinical laboratories, vital statistics offices, healthcare providers, clinics, and emergency departments.
The new system and method for a cognitive 911 service performs the following:
1. Receives profile data, medical history, etc. of the person needing help 2. Captures data from health monitoring devices such as a smart watch, heart monitor, diabetic sugar level monitor, etc.
3. Uses other personal information from phone, etc. to determine recent travel information (e.g., whether the person recently been out of the country or to an
area of known outbreaks or illnesses)
4. Uses landline geocoding, GPS information, triangulation, or some other method to determin...