Browse Prior Art Database

Auto Delegation of Next Contact/Contact Method in Chain after Timer Expiration

IP.com Disclosure Number: IPCOM000245509D
Publication Date: 2016-Mar-13
Document File: 2 page(s) / 222K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method to establish a chain of contacts or contact methods, along with a timer and associated instructions, which sequentially executes the chain if a response is not received from a recipient within the set period.

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Auto Delegation of Next Contact/Contact Method in Chain after Timer Expiration

To save time in the workplace, especially when one action is dependent on another (such as a response to an email), a method is needed to manage a contact flow and accelerate the communication and workflow process.

The novel contribution is a method to establish a chain of contacts or contact methods, along with a timer and associated instructions, which sequentially executes the chain if

a response is not received from a recipient within the set period.

Allowing a user to specify a chain of contacts with contact information or a series of

contact methods, as well as a timer for each one, accelerates the rate at which the user receives a satisfactory response. This might be as simple as setting up an email

with a chain of email addresses, such that the system sends the email to the next email address in the chain if no response received when the given time expires. Another

option can be to automatically send an instant message to a user if the user did not respond to an email within the specified time frame, and then remove the original email from the user's inbox.

A user configures a chain. This chain includes a list comprising a contact with a contact method and a timer, which specifies the time, required for a response. The user repeats this process, setting up multiple contacts, contact methods, and timers to complete the chain. The first contact in the list/chain is then triggere...