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A system and method to improve user experience of finding non-obvious related documents by using user actions to categorize these documents.

IP.com Disclosure Number: IPCOM000245832D
Publication Date: 2016-Apr-13
Document File: 3 page(s) / 116K

Publishing Venue

The IP.com Prior Art Database

Abstract

A system and method to improve user experience of finding non-obvious related documents by using user actions to categorize these documents.

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A system and method to improve user experience of finding non -obvious related documents by using user actions to categorize these documents .

Business Case

a. User A is a support manager. User needs to send monthly report on customers feedback received during that month via mail, to higher management team.

b. These feedbacks, mostly are not in specific format, their subject line also might not be in a specific format (i.e. might not have ticket number etc.). There could be a single feedback mail from customer consisting feedback for multiple tickets.

c. User A creates this report by manually searching feedback mails received during that month and then summarizes/paraphrases feedback into the report.

d. In few instances, higher management had requested exact feedback text as received from customer for one or more feedback summaries mentioned in report which was sent few months back.

As these feedback mails are not in specific format, the only way to find those specific mails is by searching it manually. This method is very cumbersome and nonproductive. If feedback mails which were used to create that specific monthly report were categorized together it would have been very easy to find those specific mails.

All of the available document categorizing mechanisms, categorizes documents based on some common document property/field within the document or content part of the document. However none of these methods will help in above business case as there is nothing common in the property/fields or content of the documents involved.

Method described below and later in this document will overcome the limitations of existing categorization methods, relating documents by tracking user actions. The method/solution described in this document refers to documents within a mail application however this solution could be applied to any document repository system, which allows user to access documents manually.

Advantages

a. User could find non-obvious related document very easily.

b. Helps improving productivity.

c. Helps improving usability of mail application.

d. Since individual user actions are tracked for categorization, by default these categorization would be private, however some of the common categorization could be made public or could be shared among specific users. Thus reducing non-productive time of other users.

e. Helps alerting user in case, user is deleting any of these non-obvious related documents categorized by the system and method explained here.

f. Helps archiving system to archive together these non-obvious relate...