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Method and System for Technical Information Release of Enterprise Products and Solutions

IP.com Disclosure Number: IPCOM000246217D
Publication Date: 2016-May-17
Document File: 9 page(s) / 98K

Publishing Venue

The IP.com Prior Art Database

Abstract

Described is a new method and system for disseminating and comprehending technical information for an enterprise product or solution.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 17% of the total text.

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Method and System for Technical Information Release of Enterprise Products and Solutions

The Information Technology (IT) enterprise environment is evolving at a rapid pace. This translates to a much quicker and agile software development life cycle. With rapid releases across a spectrum of industries, a product or solution suffers from a lack of awareness among the influential technical IT personnel and, more importantly, results in technical IT personnel failing to keep up with new skill sets needed to implement a specific product. The available sources of official information tend to become nondescript documents (for the unskilled), and the product loses focus in the industry owing to a lack of interest and adoption.

    The problem, therefore, is to identify and provide a broad range of information, not only limited to theoretical information from the software teams, but from a variety of sources within the organization and in a variety of different formats. The additional problem is to provide this information in a manner that is proposed in this literature, thus simplifying the end-user experience and displaying technical information in its own application format, as opposed to widely available data types like portable document formats. Needless to say, these formats are open to be edited by anyone and released by a non-official source, threatening the integrity of the implemented product or solution. This lack of security in information release life cycles in today's organization is another problem addressed here.

     A more important problem is the way in which changes to released information are handled. The sources of such changed information, for example, information related to fix-packs or patches, are available from a multitude of sources on the Internet, making it difficult for an IT administrator to keep up with it all. In other words, any change in information is static in nature and are released in different sources.

    A new method and system for disseminating and comprehending technical information for an enterprise product or solution is presented here. Universal Technical Information File (UTIF) is a new format for displaying the official technical information source, correlated to a back-end database generated and maintained as official information by an organization. Requests for additions and deletions from and to this database are managed by an employee who is deemed the manager of such information. The new method is the generation of the aforementioned format. A new Software-as-a-service system or a desktop or mobile version of the system that manages multitude of such releases, making it easy for the end-user to comprehend and collect his sources, and the administrator to manage and release new information is also presented here.

    Most large IT companies pay attention to product releases. However, it is the norm in the IT industry that the relevant technical information does not reach the consultants that implement...