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System and Methods to make Chat Sessions more effective by using Context Analysis Techniques on Live Chat and Chat History

IP.com Disclosure Number: IPCOM000246352D
Publication Date: 2016-Jun-02
Document File: 5 page(s) / 135K

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The IP.com Prior Art Database

Abstract

System and Methods to make Chat Sessions more effective by using Context Analysis Techniques on Live Chat and Chat History

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System and Methods to make Chat Sessions more effective by using Context Analysis

Techniques on Live Chat and Chat History

Instant Messaging is a very common mode of communication nowadays. Needing a quick answer to your query or wanting to discuss the status of any task at hand, I would ideally be the immediate choice. But quite a few times we find that the discussion over a chat is being prolonged because both side are not able to come to a conclusion on a particular topic. Or both sides are not aware that their discussion is not going anywhere since the information being exchanged is not the latest. The people on the chat might not know who the right person would be who can help them with the discussion.

The below article describes a way to make a chat session more effective by considering analyzed chat history and user profile.


1) Suggest to merge two or more ongoing live chat sessions based on the common context being discussed and share only context specific content from the sessions into the merged group chat session


2) Suggest content from analyzed chat history to be appended into the ongoing chat session based on the current context in the chat. Chat history from all users from local and server databases can be considered here.


3) Suggest adding a contact to an ongoing chat session based on the current context in the chat and history of previous communications of that contact (via chat history saved on the server). The contact's skill set and/or organizational hierarchy can be additional parameters to be considered for security and relevance


4) Suggest updated context information to be posted in the chat based on analyzed chat history.


5) Identify if contact being added is not relevant to the current context, based on contact's earlier communications (via chat history saved on the server). The contact's skill...