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A Cognitive System for Assisting Human Communication via Collaborative Curation and Production of Supporting Information

IP.com Disclosure Number: IPCOM000246390D
Publication Date: 2016-Jun-03
Document File: 3 page(s) / 105K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is an interactive method to improve the communication quality and participant engagement during a conference call on which some participants experience gaps in understanding. The system and method leverage both the expertise of a cognitive system and the expertise of non-speaking participants to help lagging listeners stay connected to the topic, thus adding immediate value to the meeting.

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A Cognitive System for Assisting Human Communication via Collaborative Curation and Production of Supporting Information

When multiple participants are on conference call, there is no way to determine whether all participants can exactly understand the speech, topic, and/or meaning of the other participants. In addition, participants can be distracted by other thoughts or external stimuli. A user that cannot follow the discussion during a conference call cannot maintain concentration and might then conduct non-related activities (e.g., web browsing, chatting, working, etc.) The listener may even eventually become completely disconnected from the conversation and never receive the information. Therefore, there is a problem in conference calls when some pieces of information are not explicitly given to the audience, wrongly assuming that all participants share the same knowledge.

The proposed solution is an interactive method to leverage both the expertise of a cognitive system and the expertise of non-speaking participants to help lagging listeners stay connected to the topic, thus adding immediate value to the meeting. The solution takes advantage of the idle time (i.e., not speaking) of participants with knowledge of the meeting's current topic to help other listeners lacking background via shared content. This interaction is supported and encouraged by an automated system in place that publishes content to support the speaker. The system allows participants to evaluate the shared content in two ways: participants may indicate the need of more background for a given content or that the content is well -known and no further background is needed. If the valuation is large enough in either direction, the system can provide automatic feedback to the speaker. The system exploits users' validation to improve future interactions.

The proposed invention includes two communication channels and three different roles . The channels are the voice channel and the stream text-based channel . The roles are:

Speaker (Active Role): transmits some content through the voice channel Listener (Passive Role):
- Content Curator: curates the content of the stream; dismisses or enforces any content; adds curated content to the

      stream - Content Requester: asks about content to the stream
System: adds content to the stream; watches curations performed over the content in the stream; watches the stream for

unsatisfied requests, in which case notifies the speaker. The system role can be implemented as a software system capable of:


- converting speech to text

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- extracting information from text, such as entities (e.g., people, companies, acronyms, etc.)


- consulting a repository of co...