Cognitive Communication Snooze
Publication Date: 2016-Jul-20
The IP.com Prior Art Database
Disclosed is a cognitive monitor for group conversation platforms that can pull a paused (i.e., snoozed) user back into the conversation based on passive conversation awareness. The system and method provide users the option to be removed from a non-relevant portion of a group conversation and then be notified via a cognitive monitor when the discussion is again relevant.
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Cognitive Communication Snooze
The connected age, with thousands of ways to simultaneously communicate with many people, brings to users the side effect of information overload. In many cases, not all conversations are relevant to all users, which can cause a user to leave the conversation or even the application. In that case, a user can miss opportunities to read and respond to relevant information and discussions.
Existing technologies can remove or mute a user from a conversation; however, these solutions entirely remove the user from the conversation even though comments that are relevant to the user might appear. Thus, the user is not able to read or respond to all points of interest in the conversation.
A solution is needed that allows users to overcome or reduce the information overload without sacrificing participation in group communications.
The novel contribution is a system and method that provides users the option to be removed from a non-relevant portion of a group conversation and then be notified via a cognitive monitor when the discussion again becomes relevant.
The idea is mainly applicable to a group conversation application. A sleeping function is available to a user that opts to be removed from a conversation. The sleeping function engages a cognitive monitor that passively monitors the ongoing conversation. The system monitors (but is not limited to) the following factors:
· User preferences and history
· Previous comments
· Conversation context
· Confidence rules
· Previous behavior
· External sources (e.g., news feeds)
The cognitive monitor can notify the user of the conversation and the associated relevancy and bring the user back into the conversation. The cognitive monitor continues evaluation of the user's actions immediately following the conversation re-inclusion. The system incorporates the user's behavior into a User Catalog for future cognitive monitoring.
In addition, the system is applicable to non-instant communication forms such as email (e.g., remove the user from a large reply-all thread until the conversation is relevant). Users can also be queried on the topic of a conversation to provide a more accurate analysis and classification. The system can also determine the relevancy of a conversation (to a user) by analyzing the user's personality and the tone of the conversation. It then provides a confidence level regarding whether the user is inclined to consume or interact with a conversation, given the identified tone. For example, the system can automatically snooze or opt-out a user who does not enjoy reading defamatory comments during a thread that is defamatory in nature. The system can
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remove the user or simply mute conversations to enga...