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Display the Q&A System's Search Results Based on User's Comfort Zone

IP.com Disclosure Number: IPCOM000247078D
Publication Date: 2016-Aug-02
Document File: 4 page(s) / 150K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system that monitors a user’s search processes and information sources and then delivers \search results in the user’s preferred language and at the appropriate domain knowledge level. This system not only efficiently helps a user find and retain information, but can also improve productivity.

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Display the Q&A System's Search Results Based on User's Comfort Zone

If a person needs medical attention while in an area that speaks a language in which the user is not proficient, getting the proper diagnoses and treatment is a challenge. In addition to the language barrier, the person might have limited medical knowledge.

Searching behaviors, such as performing searches for basic vocabulary in a foreign language or descriptive medical terms, can indicate not only a user's level of language proficiency, but also the grasp of terminology in the medical domain. A method is

needed that can identify the user's language proficiency and domain knowledge when performing a search, and then return results (i.e., display documents) that are in an understandable language and have the appropriate level of medical information.

The novel contribution is a system that performs two functions to help a user not only locate information in a foreign language but also receive results congruent to the user's domain proficiency level.

The novel system collects and analyzes the user's language proficiency data by calculating the frequency of translation requests. The system monitors the following media (but is not limited to these) through which the user requests help and/or translations:

• Machine translation tool • Social networking website • Email • Instant message application
• Phone call/message

The system captures the accumulated frequency from these search events to derive the user's language proficiency level. A higher translation frequency indicates the

highest level of the translated-to language that the user has mastered; therefore, the system sets that translated-to language as the user's preferred language for use in a question and answer (Q&A) search system.

In addition, the system collects and analyzes the user's domain language proficiency data by calculating the frequency of the user's searches for medical terms. The system monitors the following media (but is not limited to these) through which the user requests help:

• Existing on-line search engine • Social networking website • Email • Instant message application
• Phone call/message

The system captures the accumulated frequency from these search events to derive the user's domain knowledge proficiency level. The higher the research frequency indicates weak domain knowledge.

The system also monitors the user's behavior to determine whether the user prefers to receive the information through text or sound format.

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When the user conducts searches from the Q&A system, the system examines the user's language proficiency level, the domain knowledge proficiency level, and the delivery format. Further, the system can provide the user with a results summary or prompt the user so select a language version for the search results.

To perform the necessary functions, the system is capable of monitoring the different types of on-line or off-line applications and...