Method for delivery of communication message based on individual’s stress level and message intent
Publication Date: 2016-Aug-09
The IP.com Prior Art Database
Disclosed is a system for scheduling message delivery based on message intent and tone, and the recipient’s stress level.
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Method for delivery of communication message based on individual's stress level and message intent
With email being the most ubiquitous form of communication in the workplace of today's digital society, studies have shown a high correlation between email checking times/usage and stress. Studies also suggest that people tend to be more productive by limiting email usage which minimizes task switching. Switching tasks or multi-tasking has been shown to have significant affect on the memory performance by overtaxing the brain. The distraction from the interruption of the original task is detrimental to the overall capacity of the brain to perform mental tasks due to being stressed out.
Existing email filters are useful to classify emails into categories such that the user can opt to ignore or prioritize certain email recipients. These filters are extra useful for those who are receiving huge amount of emails daily such that reading and responding to the right emails become a top priority. One way to lessen the stress of email overload is to provide a certain time-out before the email received appears in the mailbox. For example, the email client can show only immediately those incoming emails with high priority based on the preference of the user. Those with low priority will not be shown to have arrived in the mailbox and will be shown only when their time-out expires.
The disclosed system builds on idea of negative impact of stress of employees, communication perception and productivity by exploiting the growing popularity of on-body biometric sensors together with sentiment analysis, email filters, and email push-back. The novelty of this system lies in the focus on how people work and their ability to perceive communication as intended, rather than on immediate business/technology needs. Existing solutions lack one of three key elements used in this system: sentiment analysis, biometric data gathering, message scheduling mechanism.
The main idea is to lessen the frequency of email usage by filtering emails based on their sentiment in relation to the current mental/emotional state of the user. The system hides most incoming emails until their time-outs expire, which are a function of email filters, sentiment analysis of the e...