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Method to detect and propose redirection for responses to 'no reply' emails.

IP.com Disclosure Number: IPCOM000247257D
Publication Date: 2016-Aug-18
Document File: 1 page(s) / 37K

Publishing Venue

The IP.com Prior Art Database

Abstract

Automated solution for providing users with sensible options when they try to reply to an email that has been marked as "do not reply". Parse the message for email addresses and uri's and present them as options for the user when they press the reply button.

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Method to detect and propose redirection for responses to 'no reply' emails.

Do not reply emails are often replied to. Writing "Please do not reply to this email" in the text is often ineffective. Organizations like to use do-not-reply addresses because it means they don't need to handle out-of-office and other automated replies, and they can encourage people to use contact forms instead of sending emails which removes the need for initial email triage.

    This disclosure suggests detecting no-reply emails in the email client. The client would then parse the email to determine more appropriate actions to take if the user would like to respond in some way to the message, for example, contact email address or contact form urls. If the user presses the Reply button, pop up a dialog box showing these options.

    As an extension it would be possible to add a header to outgoing emails along the lines of "Response-URI: http://www.company.com/contact", or "Response-URI: http://www.company.com/contact?user=tjwatson&messageid=37373737373737". This header could be used to save parsing the content for responses.

    Flow: 1. Detect that a message is a no-reply email. This would involve: - Searching the message text for phrases associated with do not reply email, such as "Do not reply to this email", "This email was sent from an automated system", or similar. If found, it is likely to be a no-reply email.

    - Check the reply email address. If it starts with noreply@ or do-not-reply@ or similar, i...