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Method and System of Preventing Dropped Cellular Phone Calls by Providing Automatic Failover

IP.com Disclosure Number: IPCOM000247266D
Publication Date: 2016-Aug-18
Document File: 5 page(s) / 50K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method and system to effectively address the issues related to dropped cellular calls and data transmissions. The novel system examines the network, user habits, and other data to proactively detect any interruptions in service, and then based on that information provides recommendations via the mobile device or other application (e.g., Global Positioning System (GPS)) that improve the user experience.

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Method and System of Preventing Dropped Cellular Phone Calls by Providing Automatic Failover

Dropped calls and data are major service issues for telecommunication providers. These issues adversely affect customer satisfaction, resulting in customer churn and negatively affecting profitability. Some countries either have or are planning legislation to penalize telecommunication (telco) providers with excessive dropped calls.*

The primary problem with dropped calls and data is often at the network level, so most solutions have focused on addressing the issues at the network. Existing work in the area of dropped calls is not sufficient; however, considering the entire ecosystem reveals alternatives to addressing the dropped call/data problem. The ecosystem, when integrated with the network can more effectively address the issue of dropped calls.

The novel contribution is a method and system to proactively respond to the customer before the call/data is dropped. The novel system examines the network, user habits, and other data to determine the overall user experience of any upcoming or current calls/data transfer. Based on that information, the system provides recommendations via the mobile device or other application (e.g., Global Positioning System (GPS)).

The system automatically identifies important calls/data transfers and the telco provider assigns a higher priority to these transactions. Call priority is based on caller calendar, call type (e.g., conference, individual, etc.), caller location, contact type, movement patterns, time of day, past history of important calls, etc.

The user has the option to identify important calls/data transfers before occurrence (i.e., pre-book/prioritize), and the telecommunications provider gives these transactions higher priority than others do, thus minimizing dropping of call/data.

The system notifies the user of possible problems relating to a potential dropped call/data session and provides alternatives to address it while maintaining customer satisfaction. Based on the call priority, the telco provider issues a warning prior to dropping the call and conveys the duration of the outage. In such cases, the system provides the caller/user with multiple options, which can be part of the default call drop settings:


 Option 1: Select another carrier in realtime if the call/data drops


 Option 2:Transfer call/data to another phone (mobile or land) or SIM card in real time when call drops


 Option 3: Transfer call to a Voice over Internet Protocol (VoIP) application

The system integrates cellular information with other information (e.g., location, user calendar, etc.) and devices (e.g., GPS) to optimize the overall user experience. For example, the solution can integrate a caller/user's physical movement with the cellular network, allowing the user to find a position on an ideal route for call. Thus, a user going from point A to point B may be willing to take a route along which the telco...