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Automatically Recreating Deployed Topologies for Serviceability using Existing Templates in a Virtualized Environment

IP.com Disclosure Number: IPCOM000247269D
Publication Date: 2016-Aug-18
Document File: 3 page(s) / 24K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method to parse existing system data, create a template for the system setup, and automatically provision a replica of the environment in order to assist customer support teams with identifying and solving customer problems.

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Automatically Recreating Deployed Topologies for Serviceability using Existing Templates in a Virtualized Environment

While determining a customer's issue and providing customer support, it is both necessary and difficult for personnel to replicate a customer's system environment. Being able to access or construct a replica of a customer's environment enables help desk staff separate configuration causes from product defects and can help when discovering solutions to any problems.

With different versions of different platforms, different databases, application servers, proxies, databases, etc. there can be an overwhelming array of environment permutations. Identifying a customer environment is not always easy, because the customer may not keep topology information with regular updates. It can also be difficult to get the whole story for environments that contain multiple teams for different areas such as the database, application server, and applications. Very often, customers track system environment data (in spreadsheets or diagrams) but fail to routinely update it to reflect changes (e.g., operating system (OS) patches, hardware changes, software updates, etc.). Additionally, gaining the knowledge to set up and configure such deployments can also take a large amount of time and resources, even if all of the information and expertise is readily available.

The novel solution establishes a pattern for customers creating deployments so that the information necessary to reproduce the environment is collected as the customer creates or modifies the environment. This collected information is then matched with existing virtual machine (VM) templates so that if a customer submits a defect or a question, the customer support staff can nearly automatically create an appropriate system environment.

The basis for the solution is the ability to parse existing system data, create a template for the system setup, and automatically provision a replica of the environment.

Most support organizations already collect various logs, configuration files, etc. through existing tools. The solution enables an organization to parse these collections and generate a full system template with the appropriate platform, application server, manufacturer installed and other software, and application specific configurations and connections.

A system can use these generated templates to perform a best match against existing virtual machine templates (or generate one using an existing system deployment product) and provision the necessary instances with the configuration found within the data collections. For example, a Collaborative Lifecycle Management (CLM) application may exist across several different systems. A virtual environment can be created based on several virtual machines acting as mimics to those found in the data collection and connected using the same (or similar) parameters as those found in the data collection.

This solution is built upon existin...