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Method for Automated or On-Demand Procurement of Online/In-Game Assistance using a Cognitive Solution

IP.com Disclosure Number: IPCOM000247360D
Publication Date: 2016-Aug-29
Document File: 4 page(s) / 157K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a cognitive help system for software, particularly video games. By tracking a user’s gaming patterns, profile, previous interactions with players, databases, and internet sources, and by understanding the users' status in the game, the system provides the player with personalized and interactive in-game assistance at any time.

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This is the abbreviated version, containing approximately 52% of the total text.

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Method for Automated or On

Method for Automated or On-

The complexity and length of video games can lead players to situations from which the players cannot advance in the game . This impasse can lead to players to leave the software due to frustration. In some cases, the user expresses this frustration on social media, damaging the image and reputation of the software. Unless the software has a way to help the players progress, it is likely that many will leave the game altogether.

Existing solutions for this scenario include telephone help lines, manuals, guides, internet forums, online chats, etc. These solutions are external to the software and might be outdated (e.g., manual, guides), available during limited hours (e.g., telephone lines, online chats), or depend on other users (e.g., internet forums). Moreover, these resources require the user to pause or leave the game while to search for an answer. Other ways to solve this issue may include in-game help, tutorials, or context aware help. Those solutions are mostly static and may depend on files or databases that have to be manually or dynamically updated . Finally, some games have coaching systems that allow players help each other, but these depend on the goodwill of other players to work.

The novel solution is a cognitive help system for software, particularly video games. By tracking a user's gaming patterns, profile, previous interactions with players, databases, and internet sources, and by understanding the users' status in the game, the system provides the player with personalized and interactive in-game assistance at any time.

The idea is to have a cognitive agent in video games that is capable of observing and understanding players and learning patterns in order to identify strengths and weaknesses, and then using that information to provide timely in-line help in the game. This agent is also capable of crawling data sources such as on-premise databases, the internet, communities, forums, social media, etc., allowing the player to access to an immense knowledge base for help with progressing through the game.

The cognitive help system can provide via an interactive in-game avatar or agent. The agent understands the user's gaming situation. The player assistance is personalized based on the observed user's situation, gaming patterns, weaknesses, and strengths.

The system learns from every interaction with players and provides better responses over time.

The core components of the cognitive help system are defined:


Game session information:a file or memory section that contains all the relevant information about the current game (e.g., enemies, allies, items, quests, location, situation, etc.)

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