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Communication routing based upon application and protocol usage

IP.com Disclosure Number: IPCOM000247402D
Publication Date: 2016-Sep-01
Document File: 1 page(s) / 73K

Publishing Venue

The IP.com Prior Art Database

Abstract

Often when trying to communicate with contacts using long range communications such as telephone or email, it can be difficult to find the best and most effective way to hail the target recipient i.e. they might not have signal or may not be physically present to answer their land-line. They may also have multiple email addresses and only check one of them depending on whether they are at home or work etc. This problem may be further exacerbated by the contact only giving you the details of one communication channel which they periodically check. An additional issue arises in modern society with a wide-range of Social Networks and messaging applications available. Users may have profiles or accounts on a wide variety of them, but only actually use a limited number, meaning that any communication sent to an inactive profile will go unnoticed. This article provides a method for efficiently dealing with the problem of which communications channel to try first in order to get the fastest response from the target contact.

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Communication routing based upon application and protocol usage

It is assumed that a given user has various social network profiles and messaging applications installed on their mobile device. The method in this article could be implemented as an application that could monitor the usage of these apps to increase the likelihood of a user responding to received contact on an application they tend not to use.

    This method improves upon the known state of the art as the existing techniques only direct in accordance with *where* the user is. It cannot account for the fact that a given user may have a variety of communication options that are technically the same, for example the user of three or four different messaging applications, and that the user has preferences over which ones to use.

The system realises that Ewan is unlikely to see the message from Peter and takes a relevant action since Ewan has notifications turned off for this messaging application and has not been used in 9 months.

The possible actions are detailed below

Possible Actions

The application implementing our idea could notify Ewan that Peter has tried to get in touch via Social Network D.

The system may be able to act as a proxy that can automatically forward messages back and forth between the applications of preference for Ewan and Peter. In this case the system would take into account all applications for which Peter has notifications turned up, and then assess which of these have most recent...