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A Method and System for Displaying Text on a Dial Pad

IP.com Disclosure Number: IPCOM000247485D
Publication Date: 2016-Sep-09
Document File: 2 page(s) / 75K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for displaying text on a dial pad. The method and system listens to an automated voice when a user initiates a call to an automated phone call system and dynamically updates the dial pad with a text format using a natural language processing (NLP) system from a mobile device of the user.

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A Method and System for Displaying Text on a Dial Pad

Disclosed is a method and system for displaying text on a dial pad. The method and system listens to an automated voice when a user initiates a call to an automated phone call system and dynamically updates the dial pad with a text format using a natural language processing (NLP) system from a mobile device of the user.

In an implementation, the method and system receives a speech format from the automated phone call system and converts the speech format to a text format and displays the text format on the dial pad.

When a user initiates a call to the automated phone call system from a mobile device, the call is answered electronically by an automated machine. The automated phone call system may be, but not be limited to, automated dialing, dialer, automated calling service, automated phone calls, phone calling systems and the like. The automated machine answers/prompts the user with an automated pre-recorded message created using a human voice called the automated voice. The automated voice lists the option(s) with a number to allow the user to select the number for that particular option.

The method and system utilizes the natural language processing system in the mobile device of the user. The mobile device dynamically updates the dial pad of the user to display the option(s), instead of reading the option(s) by the automated voice. The option(s) are displayed in the text format on the dial pad.

Consider a...