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Method and System for Determining an Appropriate Employee to Pick Up Items in a Store based on Dwell Patterns

IP.com Disclosure Number: IPCOM000247841D
Publication Date: 2016-Oct-06
Document File: 2 page(s) / 21K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for determining an appropriate employee to pick up items in a store based on dwell patterns.

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This is the abbreviated version, containing approximately 51% of the total text.

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Method and System for Determining an Appropriate Employee to Pick Up Items in a Store based on Dwell Patterns

Disclosed is a method and system for determining an appropriate employee to pick up items in a store based on dwell patterns.

The method and system provides a store application allowing customers to order items online and to pick up the items in a store. In order to manage orders of the customers, the method and system determines an appropriate employee to pick up the items from an inventory of the customers in the store.

For determining the appropriate employee, the method and system obtains information of a venue of the store. Then, the method and system monitors movement patterns of employees within the store. Monitoring of the movement patterns of the employees includes, but need not be limited to, monitoring entry of the employees for a particular zone of the store, monitoring an exit of the employees from the particular zone of the store and dwell times of the employees within the particular zone of the store.

Thereafter, the method and system analyses the movement patterns of the employees to assign a knowledge score for each employee of the employees. The knowledge score is assigned based on relative expertise of the employees on various zones of the store and items associated with the various zones of the store.

Once the knowledge score is assigned, the method and system generates a request for assistance that is obtained from a customer on a particular it...