Automated Dynamic Delivery Route Optimization for E-Commerce Orders Based On Shared Calendar
Publication Date: 2016-Oct-07
The IP.com Prior Art Database
Disclosed is a new approach to optimize the delivery route of an order placed on an e-commerce channel to ensure the shortest delivery route, maximum successful deliveries and better customer experience. It uses a combination of customer shared calendar and traffic data as the real-time input data set along with the list of deliverables, the route to be taken for delivery and information recorded by the order management engine when the customer placed the order in its optimization.
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Automated Dynamic Delivery Route Optimization for E -Commerce Orders Based On Shared Calendar
An order placed on an e-commerce channel goes through many stages before it reaches the customer's doorstep. One of the main stages among these where there is usually delay in execution is the delivery stage due to the lack of real time inputs for the delivery executive when he is on the road with the items to be delivered. The promised delivery timeline of the product and hence, the actual delivery and associated operational costs tend to build up and surpass the original estimates due to many unforeseen/unavoidable circumstances.
For instance, unavailability of customers at specified address and time, or inability of the delivery executive to reach the customer location or contact the customer to complete the delivery causes inefficiency in the delivery process. So, the delivery executive may end up attempting the same delivery multiple times thereby consuming more time to deliver a single product or order to a specific customer. This, in turn causes customer dissatisfaction and negative customer experience. Delay in delivery can affect the promising guarantee and tarnish the credibility of the company and also increases the operational costs unnecessarily. Better synchronization between the customer and the delivery executives can prevent these problems and improve customer's delivery experience.
An automatic and dynamic approach to determine the most fail-safe delivery location for an order placed by a customer using his shared calendar information with the additional overlay of traffic data can help guarantee the most optimized route for delivery to ensure maximum successful deliveries.
1. Saves delivery cost by optimizing the delivery route.
2. Less number of delivery failures; thereby, higher delivery success rates.
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3. Better customer experience due to on-time and smooth delivery.
4. Priority deliveries can be promised based on the customer's shared calendar.
5. Operational cost reduction.
6. Improves the track record of the company for delivery.
7. Traffic based optimization also saves time and ensures better experience for the delivery executives.
When an order is placed in an e-commerce channel by the customer, the system requests the customer to share his/her calendar which is depicted in Figure 1. This could be a well maintained social calendar or a personal calendar created especially for the delivery of the placed order.
The system can pick up the customer's availability at certain locations as specified in the shared calendar (for example: office, home) and obtain the addresses for these locations from the customer with his consent.
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Figure 1: Enabling the shared calendar of a customer
Figure 2 explains the process flow of the proposed system. After the delivery process has begun, the delivery executive would get the delivery address of the customers based on the share...