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Method and apparatus for identifying the location of a mobile or non-mobile device when location data is not enabled or available from the device.

IP.com Disclosure Number: IPCOM000248099D
Publication Date: 2016-Oct-26
Document File: 6 page(s) / 74K

Publishing Venue

The IP.com Prior Art Database

Abstract

End-user monitoring software monitors end-user performance, end-user activity, and end-user response times. End-users are often Web Users using a Web client (Browser) to access remote systems and applications. Typically metrics relating to end-user activity and response times, including Web Page metrics, are collected by monitoring software an assist in identifying user behaviour and detecting and resolving performance issues that affect end-user experience.

There are many techniques for collecting end-user data and collected data is typically correlated and visualised by attributes such as user name, user IP address, user system name, browser type, etc. Another important dimension required when analysing end-user data is user geographical location.

Existing technologies assist in identifying the end-user's geographical location by matching IP addresses, MAC address, user names, and other attributes to know locations. Some devices publish their geographic location. Databases are available (free and paid) which can be used by end-user monitoring software to resolve a user's geographical location. However, this data is often incomplete and can be inaccurate.

This invention proposes a method and apparatus that will compliment existing technologies and provide another independent method of identifying a user's location using the location data from a known mobile device in conjunction with the last hop data for the mobile device and the target device. This invention can be added to existing methods and data to provide a greater level of confidence and additional location resolution when identifying end user locations.

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Method and apparatus for identifying the location of a mobile or non

Method and apparatus for identifying the location of a mobile or non-

enabled or available from the device

enabled or available from the device.

.

End-user monitoring software monitors end-user performance, end-user activity, and end-user response times. End-users are often Web Users using a Web client (Browser) to access remote systems and applications. Typically metrics relating to end-user activity and response times, including Web Page metrics, are collected by monitoring software an assist in identifying user behaviour and detecting and resolving performance issues that affect end-user experience.

There are many techniques for collecting end-user data and collected data is typically correlated and visualised by attributes such as user name, user IP address, user system name, browser type, etc. Another important dimension required when analysing end-user data is user geographical location.

Existing technologies assist in identifying the end-user's geographical location by matching IP addresses, MAC address, user names, and other attributes to know locations. Some devices publish their geographic location. Databases are available (free and paid) which can be used by end-user monitoring software to resolve a user's geographical location. However, this data is often incomplete and can be inaccurate.

This invention proposes a method and apparatus that will compliment existing technologies and provide another independent method of identifying a user's location using the location data from a known mobile device in conjunction with the last hop data for the mobile device and the target device. This invention can be added to existing methods and data to provide a greater level of confidence and additional location resolution when identifying end user locations.

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mobile device when location data is not

--mobile device when location data is not

mobile device when location data is not

The diagram below illustrates the problem end-user monitoring software has with existing techniques used to locate end-users. This is a


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screen shot from an existing End-User monitoring software. The 'Location' field is resolved using database look-up to resolve the geographical location from an ip address but there are still plenty of unknown entries even at the country level.

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Even within US (which has the largest number of ip addresses), there are unknown region/state from the db lookup:

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This disclosure describes a method and apparatus that will identify the location of the unknown ip sources (show above) based on location data from a monitored mobile device correlated with the last hop information from a traceroute. The location data from mobile devices is already available in the end-user monitoring software. Traceroute information can be added to this data and correlated to identify previously unknown device locations.

The adv...