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Technician Repair Action Control in a System via a Technician Assistant Tool

IP.com Disclosure Number: IPCOM000248124D
Publication Date: 2016-Oct-28
Document File: 2 page(s) / 47K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method that requires a system repair technician in the field to use a Repair Access Code via a Technician Assistant Tool when accessing the system in order to ensure the correct execution of repair procedures and reduce errors.

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Technician Repair Action Control in a System via a Technician Assistant Tool

System repair actions are often performed by experienced and certified technicians who have little formal training in the field. In many cases, the technicians are dispatched to the field with step-by-step instructions for how to repair a system as well as a field-replaceable unit (FRU).

One method for instructing the technician on the repair procedure is to have a Technician Assistant Tool Application installed in a portable device. The device is connected to the system and the installed application provides repair instructions to the technician. Specifically, when an FRU requires replacement, the application provides instructions for any actions needed prior to the FRU replacement (e.g., verification, validations, etc.,), how to replace it, and actions needed after the repair.

In most cases, systems use methods such as identity light-emitting diodes (LEDs) settings to avoid replacing a wrong part. However, in some cases, the technician pulls out the wrong part, which causes the system to crash (due to a redundancy loss or power loss). In other cases, the technician accesses the wrong system, which can happen when

similar systems are located close to one another (e.g., the enclosures of the systems reside in the same cabinet).

A method is needed to reduce system downtime by eliminating the human errors during system repair actions.

The novel solution is a method that requires the technician to use a Repair Access Code when accessing the system. When the technical support department opens a ticket that requires a technician to go out to the field to repair the system (e.g., to replace a part), the system generates a Repair Access Code and appends it to the ticket along with the needed repair actions and the part to replace (as applicable).

Before starting the repair, the techn...