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Method and System for Providing an Efficient Mechanism for Selecting Virtual Engineers for Performing Self-Healing Tasks Using Information Technology Data .

IP.com Disclosure Number: IPCOM000248617D
Publication Date: 2016-Dec-21
Document File: 2 page(s) / 23K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method and system for performing self-healing tasks using information technology (IT) management data. The method and system provides an efficient mechanism for selecting appropriate virtual engineers for performing the self-healing tasks.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

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Method and System for Providing an Efficient Mechanism for Selecting Virtual Engineers for Performing Self -Healing Tasks Using Information Technology Data .

Disclosed is a method and system for performing self-healing tasks using information technology (IT) management data.

Many enterprises require assistance in managing and administering computer data centers. In general, a data center is a facility that centralizes an organization’s IT operations and equipment, and where it stores, manages and disseminates its data. Data centers may include, for example, financial management systems, payroll applications, customer relationship management systems, web services, resource planning systems, database applications, and other systems and tools. In general, data center administration is the process of establishing applications, servers, and networks, and ensuring their integrity, recoverability, security, availability, reliability, scalability and performance.

Various IT administrators may be required to manage a data center environment. Certain tools and software have been developed in an attempt to assist IT administrators in the management of data centers, including software to automate certain IT management processes. In some instances, a service provider in communication with a client data center may provide virtual engineers (VEs) to react to monitoring system alerts and ticketing system service requests generated at a client data center. The VEs may automatically perform management steps using appropriate predetermined standard operating procedures (SOP) in response to alerts or requests generated at the client data center. The VEs may perform some tasks which would normally be performed by human system or IT Administrators to diagnose and remediate problems and to implement service requests. Such systems may utilize so eBonding services to synchronize the service provider’s ticketing system with a client specific monitoring and ticketing system. Such service providers may centrally store execution and configuration item data (e.g., server data), which is used to match VEs to system alerts and service requests, connect...