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SMART HELPLINE PUSHING BASED ON CONTEXT OF USE OF A MEDICAL DEVICE

IP.com Disclosure Number: IPCOM000248778D
Publication Date: 2017-Jan-10
Document File: 3 page(s) / 104K

Publishing Venue

The IP.com Prior Art Database

Abstract

A technique for providing smart helpline pushing based on context of use on a medical device is proposed. The technique includes pushing the helpline according to a user interface (UI) a user is viewing, an active event on the UI and a pattern of operation of the user. Accordingly, the technique predicts helpline required by the user and pushes the predicted helpline to a screen without blocking other important information or data on the screen. Thereby, the technique provides context sensitive help in real time.

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SMART HELPLINE PUSHING BASED ON CONTEXT OF USE OF A MEDICAL DEVICE

BACKGROUND

 

The present disclosure relates generally to providing help for use of a medical device and more particularly to a technique for providing smart helpline pushing based on context of use of the medical device.

Nowadays, help for using a medical device is provided in the form of a user’s manual or embedded help information to replace face-to-face training. However, the user’s manual is generally not read and it is not an effective way of communicating with the user.

Conventional techniques of embedded help are mainly of three types. A first conventional technique includes an automatic pop-up when cursor moves to a menu option to present help information related to the menu option. A second conventional technique includes user trigger to show help information. The trigger may be in the form of selection by touching an icon or field. A third conventional technique includes an embedded manual for user to go through. In all conventional techniques, however, information or content presented to the user is fixedly related to the menu or menu options touched or selected. Further, the content explains what the user is looking at. Such information does not intelligently provide appropriate and timey help to the user according to context of use of the medical device.

It would be desirable to have a technique for providing context sensitive help in a medical device.

DETAILED DESCRIPTION

A technique for providing smart helpline pushing based on context of use on a medical device is proposed. The technique includes pushing the helpline according to a user interface (UI) a user is viewing, an active event on the UI and a pattern of operation of the user.  Accordingly, the technique predicts helpline required by the user and pushes the predicted helpline to a screen without blocking other important information or data on the screen. Thereby, the technique provides context sensitive help in real time.

According to one embodiment, the user repeats an operation a few times, for example two to three times. Such pattern of operation is captured by the proposed technique to determine that the user is unaware of a feature that can efficiently meet user’s workflow needs. The proposed technique pushes information regarding the feature to the user. For example, if the user adjusts volume to mute an alarm each time a patient monitor sounds the alarm, the volume adjustment is captured by the proposed technique as a pattern. Accordingly, the pushes help information related to a feature for efficient volume adjustment of alarms. The helpline or help information may comprise as follows, “Use Auto Limit feature to adjust the alarm limit automatically according to patient’s real-time vital sign. Access for Auto Limit: Alarm Setup->Auto Limit.”

Similarly, if a particular configuration is set by the user repeatedly when lost due to cold start or discharge of the patient monitor, the pro...