System and method to record, transcribe and index a custodian's compliance to a legal notice through a telephonic conversation.
Publication Date: 2017-Feb-08
The IP.com Prior Art Database
Proposed is a system and method to record the custodian's confirmation or rejection of a hold notification in an e-Discovery Process Management System. The custodian status information is found by recording, transcribing and indexing the telephonic conversation between the custodian and the attorney.
System and method to record , transcribe and index a custodian 's compliance to a legal notice through a telephonic conversation .
This article pertains to the legal domain and more specifically to recording the custodian confirmation status in the e-Discovery Process Management System. However the solution and the underlying technology proposed can be generically applied to many similar problems from different domains such as call centers, voice support systems, approval processes within a business process, etc.
With the advent of Computer Telephony Integration (CTI) systems, there are many enterprise applications that have the calling/voice conferencing facility embedded into them. (For eg SUT from Lotus SameTime). And there are some other applications (like BPO applications) which even record the call. These applications announce in the beginning of the call that, the conversation would be recorded.
Today, there are many scenarios when a case worker/attorney/paralegal would want to pickup the phone and talk to notice custodian/approver/reviewer and discuss some points regarding the case or legal notice or litigation. After the discussion the custodian or the user ( to whom paralegal has called), may want to go back to the application (may be web or mobile application links) and respond to the notice, by either accepting the notice or rejecting it. None of the current systems or enterprise applications have the facility where , these calls are recorded and converted into text and indexed. Nor is this conversation stored into an ECM repository to be used as an evidence that a particular case worker / paralegal had called up a specific case participant / notice recipient.
The problem at hand is that there are NO enterprise applications which have the flexibility to : record the consent of the user, if the user agreed or disagreed to recording the conversation. record the content of the call, based on the user's consent convert the speech to text and index it for future usage allow the user to act and record his/her action against a particular entity ( like a notice or case) of the enterprise application
In a legal domain, there is a necessity for all the of the above.
In eDiscovery Process Management / Case Management applications, many times a case worker needs to contact custodian/recipient of the notice for various reasons. And these may not always be via email for variety of reasons such as people not responding to emails or not reachable over emails. This article proposes a novel way of recording into the notice/case context within the application, the activities of the case worker and the custodians, using voice recording of the conversation and Computer Telephony Integration (CTI). This will be done only after explicitly obtaining and recording the custodian's consent. This consent obtained is also saved as one of the artifacts of the case/notice.
Further the voice recording is converted into text using speech to text conversion...