Dismiss
InnovationQ will be updated on Sunday, Oct. 22, from 10am ET - noon. You may experience brief service interruptions during that time.
Browse Prior Art Database

System and Method for Automatic Imperfection Detection and Enhancement for Enterprise Processes, Business and Collaboration Using closed Media Sources

IP.com Disclosure Number: IPCOM000249222D
Publication Date: 2017-Feb-10
Document File: 8 page(s) / 229K

Publishing Venue

The IP.com Prior Art Database

Abstract

System and Method for Automatic Imperfection Detection and Enhancement for Enterprise Processes, Business and Collaboration Using closed Media Sources

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 17% of the total text.

System and Method for Automatic Imperfection Detection and Enhancement for Enterprise Processes, Business and Collaboration Using closed Media Sources

1. Background 1.1 Problem

Enterprises and Organizations often have different media for internal and external communication and collaboration as email, instant messaging (chatting) servers and the like. Depending on the size of the organization, some may have their own intranet and private social network. All of these media are rich source of information. However, not all information is easy reachable, moreover, some information is not reachable at all, or employees are not aware about its existence. For example, managers may not be familiar with some benefits they can use to motivate their team or tools to utilize business processes. Employees as well might not be aware of variety of tools they have for training, the available projects they can participate in, or even cannot get appropriate help such as lessons learned, and sharing assets created in other projects as such information is contained within restricted access media. There also could be a traffic of complaints via emails or chats about some internal tools or business processes, meanwhile the management staff are not aware about that. The challenges become harder for enterprises and organizations that spread around the globe with a large number of populations.

Therefore, there is a need for a system that can automatically enhance internal communication and collaboration between employees across same or different business units within the same organization, as well as continually and automatically enhancing organization internal business processes and eliminating the outdated practices. The current idea proposes a method and a system that can analyze enterprise data like emails, chat messages, internal wikis, blogs, recorded conference calls and databases as employee’s skills profiles and internal tools and processes, etc., as well as understanding organization structure to build up its knowledge base. System then utilizes this knowledge base to enhance communication, collaboration and internal organization processes through monitoring and observing the ongoing (real-time) traffic generated by employees such as emails, calls, chat messages and the like for certain events such as complaints, inquiries. Then system provides these employees with real time information about people, tools and processes within the organization, as well as generating reports with necessary recommendations to key organization stakeholders. 1.2 State of the Art

There is no similar idea that tackles same problem. All previous solutions focus on different aspects for solving different recommendation methods. Below the users are stating some of these inventions: Stoikov, Sasha. "System and method for digital content discovery, recommendations and purchasing." U.S. Patent Application 14/186979.

Flinn, Steven Dennis and Moneypenny, Naomi Felina “Adaptive Recommendat...