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Remote session with cognitive hot-keys display

IP.com Disclosure Number: IPCOM000249367D
Publication Date: 2017-Feb-22
Document File: 3 page(s) / 134K

Publishing Venue

The IP.com Prior Art Database

Abstract

During remote sessions, it is important to have knowledge about not only mouse movement, but also about keys being pressed. The proposed method solves the problem by capturing all the key strokes and displaying hot-keys that are classified as potentially useful on screen so that the participants can easily see it. General hot-keys like e.g. Alt+Tab (for windows switching) are not being displayed as they don't carry any meaning that would-be application/problem specific.

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Remote session with cognitive hot -keys display

International companies often use various web-session tools as a means of sharing knowledge, problem solving, remote assistance or demonstrations. One of the meeting participants (a chair) shares their screen (or only some applications) so that other participants can see what is being done by the chair. The aim is that the attendees can hear the voice of the presenter, can see mouse movements and what is being typed in, just as they were sitting next to the person and seeing their screen. But once the presenter uses keyboard shortcuts (hot keys) the participants have no means to know that unless the presenter says it out load (e.g. „now I am pressing ctrl+x”). This is a huge drawback, because the participants (e.g. remote support or trainees) will not have full understanding of the actions the presenter is doing. This may hamper the support effort or knowledge transfer progress. Even if the presenter speaks out loud what hot-key they arte typing this may not always be understood by attendees because of poor telecommunications line or language barrier.

The proposed method solves the problem by capturing all the key strokes and displaying

hot-keys that are classified as potentially useful on screen so that the participants can easily

see it. General hot-keys like e.g. Alt+tab are not being displayed as they don't carry any

meaning that would be application/problem specific.

If the presenter enables the option in the remote session program the key strokes will be

collected and analyzed if they are application specific or problem specific hot-keys. If yes,

then they are displayed on the screen and can be seen by all meeting participants. The

advantage of this option will be that the participants would be fully aware of presenter's

actions. Also this would be beneficial for the presenters because they would not need to

remember to say out loud wh...