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MUTE AND UN-MUTE GROUPS DURING VIRTUAL MEETINGS

IP.com Disclosure Number: IPCOM000249579D
Publication Date: 2017-Mar-03
Document File: 4 page(s) / 237K

Publishing Venue

The IP.com Prior Art Database

Related People

Nirakar Behera: AUTHOR [+2]

Abstract

Automatic group creation based on email identification (ID) or domain during a virtual meeting is used for muting control. A particular group of users are muted while continuing the discussion with other groups. This adds value to the virtual meetings by saving time and avoiding follow-up meetings. This also enables meeting participants to make quick decisions in the meeting and maintain confidentiality when sharing certain information.

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Copyright 2017 Cisco Systems, Inc. 1

MUTE AND UN-MUTE GROUPS DURING VIRTUAL MEETINGS

AUTHORS: Nirakar Behera

Lopamudra Parida

CISCO SYSTEMS, INC.

ABSTRACT

Automatic group creation based on email identification (ID) or domain during a

virtual meeting is used for muting control. A particular group of users are muted while

continuing the discussion with other groups. This adds value to the virtual meetings by

saving time and avoiding follow-up meetings. This also enables meeting participants to

make quick decisions in the meeting and maintain confidentiality when sharing certain

information.

DETAILED DESCRIPTION

During a virtual/online meeting, a situation may arise in which a geographically

distributed team needs to internally discuss an issue before answering a customer query or

updating the customer. However, the internal discussion may involve information that is

confidential to the customer. Waiting until after the meeting to discuss the issue before

sharing the updates with the customer may cause a delay in the business process. In another

example, a meeting may include participants from an external organization, within the

organization, and other guests. Currently there is no option to mute the external or guest

participants during a meeting if participants within the organization need to discuss

confidential information.

As such, described herein are techniques for muting/unmuting groups during virtual

meetings. These techniques reduce the time taken to conclude a business process, and also

help maintain the confidentiality of certain information.

Copyright 2017 Cisco Systems, Inc. 2

Implementation 1: Automated Group Creation Based on Email Identification (ID) or

Domain

In this example implementation, groups may be created automatically based on the

domain or email ID of the participants. As illustrated in Figure 1 below, when there is

meeting scheduled between customer, guest, and organization participants, customer and

guest participants may have email IDs with different domains (e.g., ex-user1@xyz.com,

user2@xyz.com, user4@abc.com, user5@abc.com, etc.). In the example of Figure 2, three

groups are automatically created (i.e., customer, guest, and organization groups).

Participants may be sorted into the appropriate group when they join the call. When

necessary, the host or organizer can mute and/or un-mute a particular group.

Figure 1

Message Exchange within a Group

There may also be an option to chat across or within a particular group. Participants

in other groups may be unable to access/view these messages. In an example, the host or a

participant may select any group and send a message during the meeting.

Implementation 2: Automated Group Creation based on Active Directory Data

In this implementation, groups may be automatically created based...