Ways to Define User Expectations (RFC1746)
Original Publication Date: 1994-Dec-01
Included in the Prior Art Database: 2019-Feb-12
Internet Society Requests For Comment (RFCs)
B. Manning: AUTHOR [+1]
This paper covers basic fundamentals that must be understood when one defines, interprets, or implements methods to control user expectations on or over the Internet. This memo provides information for the Internet community. This memo does not specify an Internet standard of any kind.
Network Working Group B. Manning Request for Comments: 1746 ISI Category: Informational D. Perkins Houston ISD December 1994
Ways to Define User Expectations
Status of this Memo
This memo provides information for the Internet community. This memo does not specify an Internet standard of any kind. Distribution of this memo is unlimited.
This paper covers basic fundamentals that must be understood when one defines, interprets, or implements methods to control user expectations on or over the Internet.
User agreements are a form of acceptable use policy (AUP) are an implicit part of internetworking since they place parameters on user expectation. They define the desired and expected behaviour of those who participate. Everyone has one, whether published or not. This applies to networks that provide transit paths for other networks as well as end sites and the individual users that use systems. A better understanding of an AUP, and how to formulate one seems to be increasingly important as the global net encompases new environments as varied as K12 schools and real-time systems. AUP’s are used to determine pricing, customer base, type and quality of service metrics, and a host of other provider services.
2. Components of an Agreement
In defining your particular agreement there are three areas that must be addressed. They are where you get service from, who your peers are, and whom you provide service to. A good understanding of these concepts will make or break the policies you formulate.
2.1 Where you get service from
Each entity gets its service from one or more other providers, either a level three service, such as IP transit, or a level two service, such as circuits. The provider of such services usually has an policy in the form of an agreement or contract specifying terms
Manning & Perkins [Page 1]
RFC 1746 Ways to Define User Expectations December 1994
and conditions of use. This forms the basis for the type of service offerings that you as an entity can provide. If you get service from several providers, all of them need to be considered in the formation of policy.
2.2 Who your peers are
Are your policies consistent with those offered by your peers? In many cases, the formation of policy will define who your peers are. It is important to clearly identify which areas you intend to reach and the community you wish to be a contributing, productive part of. Once this is clear, formulate polices along those lines.
2.3 Who you provide service to
It is required that you inform those who use your services just what your policies are. Without this information, it will be almost impossible for them to distinguish what to expect from your service offering. Without a clear policy it is possible that litigation may ensue. It is important to reflect community standards in the creation of policy.
3. Some Issues to consider
IP provided services can be complex. They comprise both information and communication. In the formulation of...