VALUE-BASED QUEUING OF TELEPHONE CALLS IN AN E-COMMERCE ENVIRONMENT
Publication Date: 2000-Oct-18
The IP.com Prior Art Database
Successful e-commerce strategies require that a telecommunications ordering option be available for those that are unfamiliar or unsure about the security of on-line ordering options. By using a priority call queuing system for such a purpose, not only will this requirement be provided but also a way of exercising control over the position in a phone queue based upon economic value can be added. Such a system is described herein.