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VALUE-BASED QUEUING OF TELEPHONE CALLS IN AN E-COMMERCE ENVIRONMENT

IP.com Disclosure Number: IPCOM000004369D
Publication Date: 2000-Oct-18
Document File: 2 page(s) / 15K

Publishing Venue

The IP.com Prior Art Database

Abstract

Successful e-commerce strategies require that a telecommunications ordering option be available for those that are unfamiliar or unsure about the security of on-line ordering options. By using a priority call queuing system for such a purpose, not only will this requirement be provided but also a way of exercising control over the position in a phone queue based upon economic value can be added. Such a system is described herein.