Method and Apparatus for an Automated Order Taking And Confirmation System that Provides an Electronic Payment Option
Publication Date: 2000-Nov-20
The IP.com Prior Art Database
In the fast-food industry, drive-through windows are a popular way to order items quickly. However, as their popularity increases, service quality suffers, especially during peak usage times such as the lunch hour. What is needed is a method to accelerate customer service at drive-through windows. The present invention is a video order taking and confirmation system and method of that allows the user to pay for their order electronically. The video order taking and confirmation system includes a video order taking and confirmation terminal. The video order taking and confirmation terminal includes a microprocessor and display unit for translating order items into pixel images that show the quantity, unit price, running total, and description of the item ordered. The terminal further includes a keyboard, speaker, microphone, confirmation button, electronic payment slot and receipt slot. A user of the system can pay for their order in two ways. The conventional method is to place the order at the video order taking and confirmation terminal and then pay for the order at the order pickup window. A second method is for the user to electronically pay for the order by placing a credit or debit card in the electronic payment slot. The video order taking and confirmation system, which is connected to a financial database, would electronically charge the user the order price. This novel system allows users to make payments electronically at the video order taking and confirmation terminal, thereby decreasing order pickup times, increasing customer throughput at drive through windows, and increasing drive through window convenience by providing additional payment options.