PRIORITIZATION OF MULTIPLE RINGING TELEPHONE LINES
Original Publication Date: 1991-Apr-01
Included in the Prior Art Database: 2001-Nov-28
In a dispatch environment, a communications console operator will typically have access to a number of telephone lines which are capable of ringing at the console position. In periods of high call activity, it is not unusual to have more than one phone line ringing at any given time. This presents a problem for the console operator - which phone line to answer first? Previous telephone "call directors" and multi-line telephones attempted to resolve this issue by providing a "next call" button. When this button is pressed, the telephone line which has been ringing the longest is answered. This type of operation provides a simple implementation of "first come, first-served" call processing but does not allow the console operator to define certain telephone lines to have a higher priority than others.