A SHOCK PAD AS A SWITCH ACTUATOR SPRING AND RETAINER
Original Publication Date: 1995-Jul-01
Included in the Prior Art Database: 2002-Mar-26
As competition in the paging industry becomes more fierce, a product which merely meets a cus- tomer need is no longer good enough. The product must now go beyond fulfilling a need to the point of creating customer delight. Creating this customer delight in a way that is both cost effective and relia- ble is at the heart ofour competitive advantage. This paper shows how it is possible to use an existing part in a new way which will assist in creating cus- tomer delight while reducing cost and increasing reliability.