Publishing Venue
Motorola
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Abstract
This article proposes a new feature for commu- nication devices such as mobile phones operating in a communication system. Currently, while access- ing a typical interactive voice response system (IVRS), a user may often fmd a need to press certain keys in order to navigate through the system. Unless the user is using a hands-free kit, he or she would then need to switch back and forth between pressing the keys and listening to the voice respons- es from the NRS. With this feature, the user is able to navigate a typical NRS without physically press- ing the required phone keys.
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SPEECH RECOGNITION LINKED KEY PRESS
by Se Toh Wai Tuck
DESCRIPTION
This article proposes a new feature for commu- nication devices such as mobile phones operating in a communication system. Currently, while access- ing a typical interactive voice response system (IVRS), a user may often fmd a need to press certain keys in order to navigate through the system. Unless the user is using a hands-free kit, he or she would then need to switch back and forth between pressing the keys and listening to the voice respons- es from the NRS. With this feature, the user is able to navigate a typical NRS without physically press- ing the required phone keys.
With this feature, speech is used to select one or more keys. The speech is then converted to signals corresponding to the keys selected and subsequently transmitted to the IVRS
One way to implement this feature is to provide a special key to actuate this feature. Upon actuation of the special key, speech-recognition software is activated to analyze the speech and convert such speech to the signals through the use of a look-up table. If an existing key is used, then only software is required to implement this feature. For a commu- nication device that already has speech-recognition capabilities, modifying software in such a device is all that is required.
ADVANTAGES
With this feature, a user is able to navigate through IVRS systems without having to switch between listening and actuating a selected key. Consequently,...
