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Self diagnosing internet proxy servers and plain English responses

IP.com Disclosure Number: IPCOM000010106D
Original Publication Date: 2002-Oct-23
Included in the Prior Art Database: 2002-Oct-23

Publishing Venue

IBM

Abstract

When browsing a web via a proxy or web cache it can be common to get an error page stating that the request page is unavailable. For most users this is very unhelpful and does not give any clue as to the source of the problem. In addition to this, it is often difficult for people managing such servers to know where the problem is located so that it can be solved quickly. A system is disclosed which attempts to identify the source of the problem, and provides a real human readable error message back to the user. At the same time a problem report can be sent to the system administrator detailing the problem, and what responses were tried by the automated system.