Click Capture and Replay Mechanism Through Trusted Third Parties
Original Publication Date: 2003-Mar-25
Included in the Prior Art Database: 2003-Mar-25
With the proliferation of Web based transaction systems, it is often necessary to have access to an authentic record of transaction history in case of disputes between Web merchants and customers. Transaction logs can't solve the problem because they can be manipulated and do not provide the requisite level of trust between the buyer and the seller. Consider an example where a customer visits a Web site to make a time-dependent purchase (like an airline ticket) and goes through the necessary steps; however the transaction fails unbeknown to the customer (for whatever reason - heavy load, dropped packets etc.) who thinks it is a successful transaction. In such cases, Web merchants typically deny culpability and ask the customer to redo the transaction, often at a higher price (in the case of the airline ticket, say). The buyer is penalized through no fault of his own. This disclosure proposes the involvement of a trusted (by both customer and merchant) third party to capture the transaction states and for secure storage which can later be used to resolve disputes.