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Dynamic SLAs Based on Wild Card Resource Lists Disclosure Number: IPCOM000012087D
Original Publication Date: 2003-Apr-07
Included in the Prior Art Database: 2003-Apr-07

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Service Level Agreements (SLAs) provide the ability for a service provider to guarantee a committed level of service to a specific customer set. In today's environment, the system management resources used to provide the services often change. This article describes a methodology for providing Service Level Agreements where large numbers of monitored resources can change dynamically without changing the Service Level Agreement